Shipping policy
Last updated: 14.3.2026
Thank you for shopping with us. Below you will find important information regarding our shipping process, delivery times, and related policies.
Order Processing
All orders are processed within 1–3 business days after payment is successfully received. Orders are not processed or shipped on weekends or public holidays.
During periods of high demand, processing times may be slightly delayed. If there is a significant delay with your order, we will contact you via email.
Shipping Times
Estimated delivery times depend on your location and shipping method selected at checkout.
Estimated delivery times:
- United States: 5–12 business days
- Europe: 5–12 business days
- Canada: 7–15 business days
- Australia & New Zealand: 7–15 business days
- Rest of the world: 10–20 business days
Please note that these are estimated delivery times and are not guaranteed.
Shipping Costs
Shipping costs are calculated at checkout unless otherwise stated. From time to time, we may offer free shipping promotions on selected products or order values.
Delays
While we work hard to ensure timely delivery, shipping delays may occur due to factors beyond our control, including:
- customs processing
- carrier delays
- weather conditions
- high seasonal demand
- incorrect shipping information provided by the customer
We are not responsible for delays caused by shipping carriers or customs.
Customs, Duties, and Taxes
International orders may be subject to customs fees, import duties, taxes, or other charges imposed by the destination country. These charges are the responsibility of the customer.
We are not responsible for delays caused by customs.
Incorrect Address Information
Please make sure your shipping address is correct at checkout. We are not responsible for orders shipped to incorrectly entered addresses.
If you notice a mistake in your shipping details, contact us as soon as possible at info.furbuddysompany
Shipping Costs
Shipping costs are calculated at checkout unless otherwise stated. From time to time, we may offer free shipping promotions on selected products or order values.
Order Tracking
Once your order has been shipped, you will receive a confirmation email with tracking information. Please allow 2–5 business days for the tracking number to become active in the carrier’s system.
Delays
While we work hard to ensure timely delivery, shipping delays may occur due to factors beyond our control, including:
- customs processing
- carrier delays
- weather conditions
- high seasonal demand
- incorrect shipping information provided by the customer
We are not responsible for delays caused by shipping carriers or customs.
Customs, Duties, and Taxes
International orders may be subject to customs fees, import duties, taxes, or other charges imposed by the destination country. These charges are the responsibility of the customer.
We are not responsible for delays caused by customs.
Incorrect Address Information
Please make sure your shipping address is correct at checkout. We are not responsible for orders shipped to incorrectly entered addresses.
If you notice a mistake in your shipping details, contact us as soon as possible at info.furbuddycompany@gmail.com. We will do our best to update the address before the order is shipped, but we cannot guarantee changes once processing has begun.
Lost or Stolen Packages
We are not responsible for lost or stolen packages marked as delivered by the shipping carrier. If your package is marked as delivered but you have not received it, please:
- check around your delivery location
- ask neighbors or household members
- contact the shipping carrier directly
If you still need help, contact us at info.furbuddycompany@gmail.com and we will do our best to assist you.
Damaged Items
If your order arrives damaged, please contact us within 48 hours of delivery and include:
- your order number
- clear photos of the damaged item
- photos of the packaging
We will review the issue and work toward a suitable resolution.
Split Shipments
In some cases, your order may arrive in separate packages. This can happen when items are shipped from different warehouse locations or when part of your order is processed separately.
Contact Us
If you have any questions about shipping, please contact us at:
Email: info.furbuddycompany@gmail.com
Store name: FurBuddy
. We will do our best to update the address before the order is shipped, but we cannot guarantee changes once processing has begun.
Lost or Stolen Packages
We are not responsible for lost or stolen packages marked as delivered by the shipping carrier. If your package is marked as delivered but you have not received it, please:
- check around your delivery location
- ask neighbors or household members
- contact the shipping carrier directly
If you still need help, contact us at info.furbuddycompany@gmail.com and we will do our best to assist you.